We build and manage contact center infrastructure. You gain the freedom to innovate.

InContact® is a web-based platform of patented software applications rivaling the capabilities of premises hardware. Our enterprise-grade ACD with skills-based routing, IVR, speech recognition and CTI is paired with agent performance optimization tools featuring candidate screening, desktop learning, post-contact customer surveys, workforce management and graphical reporting.

Our integration process includes dedicated experts to support you at every step allowing you to create best-in-class multi-media contact centers deployable in weeks not months with no capex. With inContact you can build a complete contact center infrastructure designed specifically for your needs including multi-site and work-at-home agents.

Already have a system, but not satisfied? We'll help you overlay inContact on your existing ACD/PBX as a fully integrated system or will assist you in deploying individual solutions. You'll also be able to build, test and change applications on your own whenever and wherever through our browser-based inControl™ programming tool.

Learn what our customers are saying about the inContact suite.