About The College of Call Center Excellence (CCCE) – A leading company that helps contact center managers get the most from their most important asset—their people. CCCE’s experienced practitioners provide results-oriented consulting as well as in-depth training programs. Insightful consulting services focus on making the contact center more efficient and effective. With over 15 years of training experience, CCCE is truly a breed apart. There is no better program for agents, supervisors and managers who are looking to enhance skills and insights on a wide range of performance-enhancing subjects. Courses include lectures and case studies developed by Dr. Jon Anton, internationally recognized leader in contact center management and Director of Research at Purdue University.

About UCN, Inc. – UCN offers a leading hosted, all-in-one product called inContact®  that combines proprietary software applications for meeting contact routing and agent management requirements with the necessary connectivity options to deliver a contact anywhere—the main office, the branch office or the home office. UCN is changing the way mission critical applications are delivered and priced for the contact handling marketplace. The inContact suite enables professionals involved with inbound, outbound or blended operations to improve rep productivity and the customer contact experience while reducing operational complexity.